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Unified Communications Analytics
Capture, analyze and act on information about workforce activities and business processes. With Unified Communications Analytics, you’re able to improve and protect your business by turning the data trapped in your communications systems into understandable, usable and engaging insight into workforce activities, business processes and UC infrastructure needs. UC Analytics uses effective Lync and Skype for Business reporting and Exchange management tools to give IT and users the intelligence to:
Improve adoption
Increase ROI
Speed up migrations
Enforce communication policies
Meet business objectives
Features
Aggregated analytics
One-of-a-kind UC suite
Improved decision making
Enhanced investment
Improved quality of experience
Secured communications
DIY insights and dashboard
Tour
Analytics dashboard
Specifications
Before installing UC - Analytics, ensure your system meets the following minimum hardware and software requirements:
Unified Communications Analytics
- Platform
Minimum: Quad core 64-bit computer.
- RAM
Minimum: 24 GB.
- Disk
5 GB for the application
X GB where X is the required disk space for collected data
For estimates regarding the required disk space for the collected data for different numbers of users for all the platforms, see the UC Analytics Deployment Sizing.xlsx spreadsheet which can be found under Documentation in the autorun.exe.
Operating System
One of the following:
Windows 7 (64 bit version) or later
Windows Server 2008 R2 (Service Pack 1) or later
Windows Server 2012 and later
Windows Server 2016
Windows Server 2019
Any server on which a UC Analytics service or service role is installed must have a static IP address defined.
For a distributed deployment, the Remote Registry Service must be running.Web Site
IIS (Internet Information Services) 7.0 or later
For the required configuration for IIS logging, see Appendix C in the Quest UC Analytics Deployment Guide.
Data Engine Service
Microsoft .NET Framework 4.6 (full version) or later
PowerShell 3.0 or later
TLS (Transport Layer Security) 1.2 protocol must be enabled.
To use OAuth 2.0 to collect from Office 365, the Exchange Online PowerShell module (v1 or v2) must be installed.
To collect Office 365 user subscription data, the following software prerequisites must be met:
Microsoft Online Services Sign-in Assistant must be installed.
Windows Azure Active Directory Module for Windows
PowerShell 1.x must be installed. (Version 2.x has different PowerShell cmdlets and will not work.)
Also, since the Microsoft Azure AD cmdlets use the proxy settings for Internet Explorer, ensure that the Internet Explorer proxy settings for the service account are set correctly.
Query Engine Service
64-bit Java Runtime Environment (JRE) 8 or Zulu OpenJDK 8 (Zulu Java 8 JRE for Windows, x86 64-bit in .MSI form)
Storage Engine Service
64-bit Java Runtime Environment (JRE) 8 or Zulu OpenJDK 8 (Zulu Java 8 JRE for Windows, x86 64-bit in .MSI form)
Gathering Environment
The following is a list of the minimum environments that are supported for data collection:
Exchange 2010 (SP1 or later)
Exchange 2013
Exchange 2016
Exchange 2019
Exchange Online (hybrid deployment with on-premises Exchange)
Exchange Online (native Office 365 deployment)
Lync 2010
Lync 2013
Skype for Business 2015
Skype for Business 2019
Cisco Unified Communications Manager (CUCM) 9.x to 11.0 and 11.5.
Supported Browsers
To access the UC Analytics web site, use one of the following browsers:
Microsoft Edge
Internet Explorer 10 or later
Google Chrome
Mozilla Firefox
Apple Safari
- For information about the rights and permissions
needed to configure UC Analytics and to gather information, see the
UC Analytics Deployment Guide.